We’re back
It looks as if things are back up and running.
No word at all from the hosting company as to what happened, but I have a feeling I was just one of many people with problems. Things came back and started working today and I set the domain back to the server. I hope nothing was lost.
I just hate not knowing, though. The least they could do is send an email out to let us know they have it under control. I know equipment fails sometimes. That’s forgivable, but poor communications isn’t.
Doc Wu said,
July 29, 2007 at 10:23 am
Talking about poor communications… the first response from the hosting company I got was a survey to see how they did.
Of course, I complained bitterly about their lack of communicating what was going on.
Then days later, the emails came trickling in - responses to my trouble tickets.
Funny that the survey got to me before the actual communications.
Final word on the problem - “our administrators are having a file system check on the servers where your domains are hosted.” Sounds like they had to restore the server from backups, possibly after a hard drive failure.